Service and Warranty

Contact our Service team via email or phone. Our Service team will assure you to enjoy an easy and positive ownership experience.

After delivery, our customer service and support efforts continue. Whether you have questions or difficulties about how to operate or maintain components; want to book in for a service we are always happy to assist you.

We manage to solve almost all service issues with our customers at their home location or whilst travelling, by sending parts and clear instructions over the wire.

Customers are welcome to return to our factory for service and check-ups.

Terms and Conditions

  • Warranty is valid only to the original purchaser and may not be transferred or deferred in any way.
  • The warranty period begins on the original date the vehicle is first registered.
  • No warranty is offered on products sold at auction or as a demonstrator or used products.
  • The warranty does not apply to the product purchased for rental or other commercial purposes.
  • Tents are covered for a period of 12 months from the original date of purchase.
  • The warranty does not cover damage of abuse, misuse, accident, or modification.
  • Tents and workmanship are guaranteed for a period of one year from the original date of purchase. General wear and tear are exempt.
  • Camper and Caravan bodies or/and their workmanship are guaranteed for a period of 12 months from the original date of purchase. General wear and tear are exempt.
  • All warranty work is to be carried out by CAPSTONE CARAVANS or by an authorized representative with written permission.
  • Any transport, accommodation, towing, or recovery costs arising from a warranty claim are the responsibility of the purchaser unless otherwise stated in writing by CAPSTONE CARAVANS.
  • Our caravans and campers come with guarantees that cannot be excluded under the Australian Consumer Law. The benefits within our Warranty are in addition to other rights and remedies under the Australian Consumer Law in relation to our vehicles.


Warranty Claim Portal